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Terms & Conditions

Terms & Conditions

 

Offer and Acceptance of the Product

An offer is made by Sureworks Infotech Pvt Ltd i.e. Seller to sell the Products listed by them on the Website and the Buyer hereby accepts such offer upon agreeing to purchase the product. It must be understood and agreed by the Buyer that the offer made by the Sureworks for the sale of the Product is not absolute or unconditional. Such offers for selling are subjected to cancellation by the Seller at any time before the delivery of the Product to the Buyer and without any obligation to assign or provide any reason for such refusal and without any consent from the Buyer and any liability or any obligation towards the Buyer. Accordingly, the contract for sale of the Product is a bipartite contract between Buyer and the Seller. The Buyer understands and agrees that Sureworks has the right to cancel any sale transaction, listing, or acceptance (i) for any reason under the Terms and Conditions, Website Terms of Use, these Terms of Sale, Privacy Policy, or under any contract or policy between Sureworks on one hand and the Buyer on the other hand, or (ii) under an order or instruction from any statutory, quasi-judicial or judicial authority.

Product(s)

The availability of the Product under the offer to sell is subjected to change without prior notice before the purchase of the Product by the Buyer. However, there may be circumstances where the Product may not be available for delivery after the purchase transaction. Sureworks has the right to cancel certain orders that the seller is unable to accept and the cancellation process can be initiated either by the Seller directly or the Seller can instruct Sureworks to cancel such orders. The rights to refuse or cancel any order are reserved by the Seller, at its sole discretion, to refuse or cancel any order for any reason whatsoever. Some reasons that may result in the Buyer's order being canceled may include but are not limited to are; non-availability of the Product or quantities ordered by Buyer or inaccuracies or errors in pricing information. Additional verifications or information may be required by the seller before processing or processing any order. Sureworks and The Seller are not liable for any such cancellation and shall be without any recourse to Buyer.

Concerning the sale of Product by Sureworks to the Buyer, the Seller hereby represents and warrants to the Buyer that:

·       Product shall meet the description and specifications as provided on the Website

·       Products are free from any charge or impediment in favor of third party

·       Buyer shall have complete possession and rights of the Products

·       Buyer shall be permitted to all the warranties and other guarantees applicable to the Product or as generally made available by the manufacturer or seller of the Product


 

Pricing Information

The Selling Price of the Product is subjected to change without any notice before the purchase of the Product by the Buyer. There may be errors in the Selling Price due to technical glitches and may be corrected by the Sureworks at any time and any acceptance of the offer of sale by the Buyer. Products subjected to such faulty Selling Price, shall not be a valid acceptance and such transaction can be avoided by the Seller. All prices are inclusive of taxes unless stated otherwise.

Delivery of the Product

Various modes and modals of delivery are available for the purchased Product to the Buyer, as decided by the Seller. The seller assures that the Products being delivered are not faulty and are exactly those Products that are listed and advertised by the Seller on the Website and purchased by the Buyer and meet all descriptions and specifications as provided on the Website. Any damage, loss, or deterioration of the Products during shipping or transit shall be borne by Sureworks and not on the Buyer.

Verification of Buyer's shipping address, pin code will be done with the database of Website before a Buyer proceeds to pay for Buyer's purchase. Buyer must provide an alternate shipping address on which the Product can be delivered by the logistics service provider or by the Seller in case the Buyer's order is not serviceable by logistic service providers or by Seller or the delivery address is not located in an area that is covered under the order confirmation form.

The dispatch time is an estimate and NOT GUARANTEED and should not be relied upon as such. Therefore, time is not the essence of the two-way contract between the Buyer and the Sureworks for purchase and sale of Product on or through the Website. However, the Product shall not be delivered to the Buyer unless the payment of the purchase of the Product has been made.

Delivery of the purchased Products must be accepted by the Buyer that are said to be in a deliverable state. The Buyer is liable to the Seller in case the Buyer neglects or refuses to accept the delivery of the Products ordered by the Buyer, and shall further be liable to Sureworks for any loss of any fee or charges that Sureworks and its third parties shall have earned from the Seller if such delivery or transaction should have been completed. Buyer acknowledges that such damages or loss to Sureworks and its third parties are not consequential or indirect.

Upon delivery and full payment of the price of the Product, the Buyer is deemed to have accepted the Products and the title in the Products, and other rights and interest in the Products shall directly pass on to the Buyer from Sureworks. The risk of loss shall pass on to the Buyer upon delivery of the Product.

Return Policy for Products

Buyer's Product related complainant for refund or replacement will the processed under Our Payment Gateway Policy. However, the Buyer will not be eligible for replacement or refund in the event of frivolous, false, or baseless complaints regarding the delivery or quality of the Products.

The Buyer shall reasonably ensure that the Product's packaging is not damaged or tampered with before accepting delivery of any Product.

Depending on the nature and category of the Product, the return process of a Product may be subjected to additional terms as specified on the website and also intimate about any such additional terms while purchase of the Product.

The return/replacement request can be made within the warranty period. The warranty doesn’t include any physical damages, burnt, or mishandling. 

In the event the return of a product is duly accepted by Sureworks, the value of such Product, as originally paid by Buyer during acceptance of Product, will either be refunded to Buyer either to the bank account provided by the Buyer for such refund, or to the payment instrument of the Buyer from which payment was made, or to any pre-paid payment instrument account of the Buyer. Sureworks shall have the sole discretion to determine the mode of reversal from the above options.

Cancellation of transaction/orders

Cancellation by Sureworks: Sureworks has the right to cancel certain orders that the seller is unable to accept and the cancellation process will be initiated by Sureworks directly. The rights to refuse or cancel any order are reserved by Sureworks, at its sole discretion, to refuse or cancel any order for any reason whatsoever. Some reasons that may result in the Buyer's order being canceled may include but are not limited to are; non-availability of the Product or quantities ordered by the Buyer or inaccuracies or errors in pricing information. Additional verifications or information may be required by the seller before processing or processing any order. Sureworks is not liable for any such cancellation and shall be without any recourse to the Buyer. However, if Buyer's order is canceled after the payment has been processed, the said amount will be reversed/remitted to the Buyer either to the bank account provided by the Buyer for such reversal, or to the payment instrument of the Buyer from which payment was made, or to any pre-paid payment instrument account of the Buyer. Sureworks shall have the sole discretion to determine the mode of reversal from the above options. In case a promotional code given by Sureworks has been used for the purchase of the Product, the amount under such promotional code shall not be refunded if such of order has been canceled. The above is the sole remedy of the Buyer and the sole liability of the Seller and sole responsibility of Sureworks for any cancellation of the purchase order by the Seller or otherwise other than by the Buyer.

Cancellation by the Buyer: Sureworks reserves the right to accept or reject requests for order cancellations for any reason whatsoever. In case of requests for order cancellations, Sureworks has to approve the request.  As part of usual business practice, if the order has not been processed and Seller receives a cancellation request then Seller may cancel the order and refund the entire amount to the Buyer within 7 to 8 business days. However, if the order has already been processed by the Seller then the Seller will not be able to cancel the orders. Sureworks's decision regarding the cancellation should be agreed upon and accepted by the Buyer and not be moved or challenged.

Governing Law

These Terms of Sale shall be governed under the laws of The States without reference to conflict of laws principles. You acknowledge that these Terms of Sale are solely for your benefit. It is not for the benefit of any other person, except for your successors and permitted assigns.


Disclaimer by Sureworks Infotech Pvt Ltd.

Sureworks solely manages the website to advertise, exhibit, and offer to sell the products and to enable buyer to purchase the products so offered, and other incidental services to facilitate the transactions between sellers and the buyers. Accordingly, the contract for sale of any of the products shall be a bipartite contract between Sureworks and the buyer. At no time shall Sureworks have any obligations or liabilities in respect of such contract nor shall Sureworks hold any title in the products. The title in the products and other rights and interest in the Products shall directly pass to the buyer from Sureworks.

These terms of sale shall not alter or modify any contracts, agreements, terms, or policies between the buyer on one hand and Sureworks on the other hand.

 

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